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How we handle your data.
Ezcustomcar collects only what we need to ship your order, support your purchase, and improve the site. No reselling, no shady tracking, no hidden middlemen.
Personal info
Just what we need to run the site, process orders, and reach you for support.
Cookies & analytics
Keep your shopping cart working, remember preferences, and measure how the store performs.
Your rights
Access, correct, transfer, or delete your data. Email us anytime, no complex forms.
Contact us
After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a complaint, contact us by email or mail using the details below.
Collecting personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this policy we refer to any information about an identifiable individual as Personal Information.
Device information
- Purpose
- Load the Site accurately for you and perform analytics on Site usage to optimize our Site.
- Source
- Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure
- Shared with our processor WooCommerce.
- Data
- Browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and how you interact with the Site.
Order information
- Purpose
- Fulfill our contract, process payment, arrange shipping, send invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide advertising aligned with your preferences.
- Source
- Collected directly from you when placing an order.
- Disclosure
- Shared with our processor WooCommerce and shipping fulfillment partners.
- Data
- Name, billing address, shipping address, payment information (processed securely through PCI-DSS gateways), email address, and phone number.
Customer support information
- Purpose
- Provide customer support and resolve order queries.
- Source
- Collected from you when reaching out via email or support channels.
- Data
- Name, email, order reference, message body, and custom vehicle specifications provided during troubleshooting.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at [email protected] to request deletion.
Sharing personal information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
- We use WooCommerce to power our online store.
- We may share your Personal Information to comply with applicable laws, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.
Behavioural advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.
- We use Google Analytics to help us understand how customers use the Site. Learn more at the Google Privacy Policy or opt out at Google Analytics Opt-out.
- We share information about your use of the Site, purchases, and interactions with our ads with advertising partners, directly or through cookies and similar technologies.
- We use WooCommerce Audiences to help show ads on other websites with advertising partners to buyers who made purchases with other WooCommerce merchants and may be interested in our offers.
For more information about targeted advertising, visit the Network Advertising Initiative.
Opt out of advertising on these platforms
- Facebook facebook.com/settings/?tab=ads
- Google google.com/settings/ads/anonymous
- Bing bingads.microsoft.com/personalized-ads
- Digital Ad Alliance optout.aboutads.info
Using personal information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent.
- The performance of the contract between you and the Site.
- Compliance with our legal obligations.
- To protect your vital interests.
- To perform a task carried out in the public interest.
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. For more information about your right of erasure, please see Section 11 below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor WooCommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you, including:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling personal information
We do not sell your personal information.
Not to advertisers, not to data brokers, not to anyone. The data we collect stays with Ezcustomcar and the service providers needed to ship your order.
Your rights
If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. To exercise this right, please contact us at [email protected].
If you are a European resident, we process your information to fulfill contracts we might have with you, such as when you make an order through the Site, or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at [email protected].
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the “Right to Know”), port it to a new service, and ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at [email protected].
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, social media, and content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences, such as login and region selection. Cookies also provide information on how people use the website, including whether it is their first visit or if they are a frequent visitor.
Cookies necessary for the functioning of the store
| Name | Function | Duration |
|---|---|---|
| _ab | Access to admin. | 2y |
| _secure_session_id | Navigation through a storefront. | 24h |
| _woocommerce_country | Checkout. | session |
| _woocommerce_m | Manage customer privacy settings. | 1y |
| _woocommerce_tm | Manage customer privacy settings. | 30 min |
| _woocommerce_tw | Manage customer privacy settings. | 2w |
| _storefront_u | Update customer account information. | 1 min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Checkout. | 1y |
| cart | Shopping cart. | 2w |
| cart_currency | Shopping cart. | 2w |
| cart_sig | Checkout. | 2w |
| cart_ts | Checkout. | 2w |
| cart_ver | Shopping cart. | 2w |
| checkout | Checkout. | 4w |
| checkout_token | Checkout. | 1y |
| hide_woocommerce_pay_for_checkout | Checkout. | session |
| keep_alive | Buyer localization. | 2w |
| master_device_id | Merchant login. | 2y |
| previous_step | Checkout. | 1y |
| remember_me | Checkout. | 1y |
| secure_customer_sig | Customer login. | 20y |
| storefront_digest | Customer login. | 2y |
| tracked_start_checkout | Checkout. | 1y |
Reporting and analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | WooCommerce analytics. | 30 min |
| _woocommerce_d | WooCommerce analytics. | session |
| _woocommerce_s | WooCommerce analytics. | 30 min |
| _woocommerce_sa_p | WooCommerce analytics — marketing and referrals. | 30 min |
| _woocommerce_sa_t | WooCommerce analytics — marketing and referrals. | 30 min |
| _woocommerce_y | WooCommerce analytics. | 1y |
| _y | WooCommerce analytics. | 1y |
| _woocommerce_evids | WooCommerce analytics. | session |
| _woocommerce_ga | WooCommerce and Google Analytics. | session |
The length of time a cookie remains on your computer or mobile device depends on whether it is a persistent or session cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted.
You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in Tools or Preferences. For more information, visit allaboutcookies.org.
Do Not Track
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this page will reflect when changes were made. For material updates, we may notify you via the site or by email if you have an account with us.
We answer every email.
Reach out to Ezcustomcar for data requests, deletion, or anything in this policy you want clarified. Real human, business-day reply.
