Best Sellers
New Releases
Anime Collection
American
Decorations Pack
Cancellation & Exchange
Made-to-order means time-sensitive changes.
Cancellation windows are short. The earlier you write to us, the more options you have.
Every Ezcustomcar product is made-to-order. Cancellation windows are short. The earlier you write to us, the more options you have.
Cancellation windows
How long you have, and what you get back
0–4 hours
Full refund
Production hasn’t started. Cancel anytime, get 100% back.
4–24 hours
Partial refund
May be possible if production hasn’t started. Up to 90% refund.
After 24 hours
No cancellation
Production has started. Your custom item is already being made.
How to cancel. Email [email protected] with your order number and “CANCEL” in the subject line.
Exchange policy
What we cover, and what we can’t
Free exchange
- Wrong item, design, or size shipped
- Visible manufacturing defects
- Damaged in transit (with unboxing video)
Not eligible
- Personalization typos confirmed at checkout
- Items returned without prior authorization
- Wash damage or normal wear and tear
How to exchange
Three steps from issue to replacement
01
Contact us
Email within 7 days of delivery, with photos and your order number.
02
Approval
We review within 2 business days and issue an exchange authorization.
03
Replacement
A new item is produced and shipped at no extra cost.
Timeframes
How long each stage takes
| Stage | Time |
|---|---|
| Request window | 7 days from delivery |
| Review & approval | 1 to 2 business days |
| Replacement production | 3 to 5 business days |
| Replacement shipping (US) | 7 to 15 business days |
| Replacement shipping (international) | 10 to 20 business days |
✦ Help center
Need to change an order? Email us within 4 hours.
Cancellations are open for the first 4 hours after checkout. Email [email protected] with your order number and the word CANCEL.
