At Ezcustomcar Store, we always try to minimize the delivery time to the customers. We choose the top carriers such as USPS, FedEx, Yun Express or DHL. We are proud to claim that we are one of the brands with the shortest shipping time now!
⚠️IMPORTANT: POSSIBLE SHIPPING DELIVERY DELAYS 2022 (just updated)
We would like to announce a SHIPPING DELIVERY DELAYS 2022 Due to the COVID-19 pandemic (Omicron). Currently, the disease is breaking out again in Vietnam (our facilities) and all Asian countries, many countries have been restricting cross-border travel and reducing air freight routes to the US, EU, AU, and other regions.
Packages may take an additional 10 days than normal to arrive in your destination states due to the limited amount of air routes at this time. At the same time, the packages are being blocked at the airport and there are many packages that have not been handled and are still at the airport before reaching the US, Europe, Canada, Australia, and many other countries.
Not only that, due to the epidemic, when the packages arrive, it may take longer to scan the code and ship. So we hope you understand and wait patiently.
⚠️HOLIDAY SEASON SHIPPING
Due to the high peak season ( Christmas New year, Black Friday) The shipping services have begun daily weight limitation to scan which may result in mail taking longer to update.
Tracking numbers will be uploaded to your orders on time and will show the proper data with zero delays however we may experience delivery delays due to the reduced air freight operations. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.
All shipments are sent by USPS, FedEx, Yun Express or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.
SHIPPING FEE
- Standard Shipping (USA): $5.99
- International shipping: $9.95
DO YOU SHIP WORLDWIDE?
- We provide shipping to these countries:
United States (50 of 62 states):
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC
International countries:
Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile.
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
SHIPPING & HANDLING
Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 5 - 7 business days (in regular seasons) or more depends on holiday seasons.
Shipping Time: (Shipping time varies by location. These are our estimates)
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LOCATION
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*ESTIMATED SHIPPING TIME
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United States
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2 - 4 weeks
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Canada, Europe
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2 - 4 weeks
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Australia, New Zealand
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2-4 Weeks
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Mexico, Central America, South America
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2-4 Weeks
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DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 10 business days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
Enjoy your shopping at EZcustomcar.com and email support@ezcustomcar.com if you have any issues!
