Exchanges (if applicable)

Within 02 hours of making your purchase, you may modify it to alter the size or style. After that time period has passed, the order becomes locked for processing and cannot be amended.

We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, email us at support@ezcustomcar.com. Our customer support representatives will investigate your claim. We will give you a return address if your claim is authorized.

Cancellation

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.

If you change your mind about your purchase, please email us at support@ezcustomcar.com with your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Please be informed that a management and transaction fee (5% of your total order value) will be applied for the cancellation.

Full refunds are only available for switching orders. Once you place new orders, our system automatically cancels old orders and refunds 100%.

Contact Us: 

Email: support@ezcustomcar.com

Our Return Address: 9169 W State St #2186, Garden City, ID 83714, US

Head Office Address: 92A Tran Quoc Toan, Ward 8, District 3, HCMC, Vietnam